Me and my brother planned a surprise trip to Las Vegas. We booked six tickets to Las Vegas and was willing to give those tickets to my father as a Birthday gift. My younger brother advised me to give those tickets on a sharp 12 O’ clock as a birthday gift. My father was willing to explore Las Vegas for the last two year but due to some uncontrollable factors, we never went to Las Vegas.
On his birthday we prepared a bucket with rose flowers and tickets. We gifted the tickets, the moment we presented those tickets, he started to cry. Firstly, we thought he felt emotional but he explained the reason while hugging us. He informed us that he might not be available as he needed to present at the annual meet. My father with a murmuring vocal allowed us, but without him how can we imagine a trip. So, discussing with other family members decided to cancel the trip for a while. My brother’s kids were upset and angry on us for this bitter decision.
I know the value of time and money so I opened my laptop and visited the airline’s official website for knowing more about the Jetblue Cancellation Policy.
Following are the detailed information about the cancellation policy of Jetblue Airlines:-
1- Full refund to each passenger canceling ticket within the stipulated time.
2- The Blue Basic Fare Class passenger does not qualify for any refund. If they wish to cancel tickets then no refund is initiated by the airline. The total ticket fare will be treated as the JetBlue cancellation fee.
3- The airline will charge cancellation fee as per the JetBlue cancellation policy. If passengers perform the cancellation process online then no service fees are charged against them.
4- When cancellation is done inside the 24 hours of booking then the US passenger will receive a full refund from the airline within 20 business days.
5- The passenger with a nonrefundable fare ticket does not qualify for any refund.
6- A passenger will save 25 USD if they perform the cancellation on https://book.jetblue.com/shop/search/?vsid=8d62afed-a0e8-42f8-904d-47a25cd9258a#/.
7- When the passenger cancels tickets after the departure period then they need to pay total ticket fare as cancellation charges.
JetBlue cancellation policy due to Covid-19
While reading the policies I came across a section titled “Change/Cancel Fees Suspended for New Bookings”. In this section, it was mentioned that JetBlue Airlines has suspended the cancel and change fees for all the bookings made in the month of March. The passenger does not require to bear cancellation charges if the departure date lies between March to September 8, 2020. This JetBlue cancellation policy is specially designed by considering the impact of Covid-19. The airline does not restrict services but for safety, the passenger must not fly to countries that are vulnerable to Covid-19. This policy is applicable to both types of tickets (refundable and non-refundable tickets).
According to a special JetBlue cancellation policy due to Covid-19, passengers do not require to pay any additional fee for rebooking the scheduled tickets. But the rebooking class should be similar to scheduled tickets. For the group bookings passengers need to call on JetBlue customer service number +1-888-434-6454.
After reading the cancellation policy, the next step was to execute the cancellation. For canceling tickets I preferred the self-service system. It means I am saving 25 USD without making much effort.
To implement the cancellation process online I checked my Internet connection and started the process:-
1- Visited the official site of JetBlue Airlines and by using my email and password completed the login process.
2- Click on the Manage My Trip tab and fill the required field with my reservation code with my family name.
3- I chose all the tickets which I was thinking of canceling because of the cancellation reasons.
4- For submitting my refund request form, I clicked on the proceed tab with reading the consent page.
5- After submission, the airline had sent me a confirmation mail in my registered mobile number and email ID.
I have some queries related to refund policy so I called the customer service team. An agent is assigned to me, He informed me that my refund will be transferred to my account within 20 business days and if I used my credit card for the payment process then the refund will be transferred to my account within 7 business days. I am very satisfied with the response and appreciate the hard work of the agent. For more information visit the official website of JetBlue Airlines or call on the toll-free number +1-888-434-6454. The calling service is available in multiple languages including the English and Spanish languages.